Terms & Conditions

1. Introduction

Welcome to urproducts.shop. By accessing our website and placing an order, you agree to be bound by these Terms & Conditions.

We reserve the right to update or modify these terms at any time without prior notice.

2. Business Model

urproducts.shop operates as an online retail platform offering products with Cash on Delivery (COD) services. Orders are subject to verification and confirmation before dispatch.

3. Orders & Confirmation

• All orders must be confirmed via phone call, SMS, or WhatsApp.
• We reserve the right to cancel any order that is not confirmed or appears suspicious.
• Providing false or incomplete information may lead to order cancellation or blacklisting.

4. Pricing & Availability

• Prices are displayed on the website and may change without notice.
• Products are subject to availability.
• In case of pricing or listing errors, we reserve the right to cancel the order.

5. Payment

• Payment is made in cash at the time of delivery.
• The customer must pay the full amount before receiving the product.

6. Delivery Policy

• Delivery times vary depending on the location (typically 1–5 working days in major cities).
• We are not responsible for delays caused by third-party logistics, weather, or unforeseen events.
• The customer must be available at the provided address to receive the order.

7. Refusal & Failed Delivery

• Customers have the right to refuse the product at delivery if it does not match the order.
• If the customer is unavailable or refuses the order without valid reason:
  • We reserve the right to limit or refuse future orders
  • Additional delivery charges may apply for redelivery

8. Returns & Exchanges

• Returns are only accepted if:
  • The product is damaged
  • The wrong item was delivered
• Requests must be made within 24 hours after delivery.
• The product must be unused and in its original packaging.

9. Customer Responsibility

• Customers must provide accurate contact and address details.
• Customers must respond to confirmation calls/messages.
• Failure to comply may result in order cancellation.

10. Limitation of Liability

• We are not liable for:
  • Delays in delivery
  • Indirect or consequential damages
• Our maximum liability is limited to the value of the purchased product.

11. Fraud & Abuse

• Any misuse of the website, fake orders, or repeated refusal of deliveries may result in:
  • Account restriction
  • Blacklisting from future purchases

12. Privacy

• Customer data is used strictly for order processing and delivery.
• We do not sell or share personal information with third parties, except logistics partners.

13. Intellectual Property

All website content (text, images, logo) belongs to urproducts.shop and may not be copied or used without permission.

14. Governing Law

These Terms & Conditions are governed by applicable local laws in the country of operation.

15. Contact Us

For any questions or support:

📞 Phone / WhatsApp: +212 600 754 343
📧 Email: elhalba1989@gmail.com